Shipping & Delivery Policy
At Stay Tuned Bikes Online, we aim to process and ship orders as quickly as possible while ensuring safe delivery of all products.
By placing an order on staytunedbikesonline.in, the customer agrees to the shipping terms outlined below.
1. Order Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working business day.
During peak periods, sales events, or unforeseen circumstances, processing times may be slightly extended.
2. Shipping Partners
We ship orders through reliable courier partners to ensure safe and timely delivery across India.
The choice of courier partner may vary depending on the delivery location, product size, and service availability.
3. Estimated Delivery Time
Orders are typically delivered within 2–10 business days across India, depending on the delivery location.
Delivery timelines may vary due to courier service availability, weather conditions, operational delays, or remote delivery locations.
For certain products, special orders, or oversized items, the delivery timeline may differ and will be clearly mentioned on the product page where applicable.
Please note that the above delivery timeline is an estimate and not a guaranteed delivery commitment.
4. Shipping Charges
Shipping charges, if applicable, will be displayed at the checkout page before completing the order.
Any applicable shipping charges are non-refundable, except in cases where an incorrect or defective product was shipped.
5. Address Accuracy
Customers are responsible for providing complete and accurate shipping details while placing the order.
Stay Tuned Bikes Online will not be responsible for delivery issues caused by:
- Incorrect address
- Incomplete address
- Incorrect PIN code
- Incorrect contact number
If an order is returned due to incorrect address details, additional shipping charges may apply for reshipping.
6. Failed Delivery Attempts
Courier companies usually attempt delivery multiple times.
If delivery fails due to customer unavailability or non-response, the shipment may be returned to us as Return to Origin (RTO).
In such cases, forward and return shipping charges may be deducted from any eligible refund.
7. Shipment Tracking
Once the order is shipped, customers will receive a tracking number via email or SMS.
Customers can use the tracking number to monitor the delivery status through the courier partner’s website.
8. Damaged Packages During Delivery
If the outer package appears tampered with or severely damaged, customers are advised to record a clear unboxing video from the sealed state while opening the parcel.
Any claims regarding damaged, missing, or incorrect products must be reported within 48 hours of delivery along with the unboxing video as mentioned in our Refund & Returns Policy.
9. Lost Shipments
In rare cases where a shipment is lost in transit, we will coordinate with the courier partner to investigate the issue.
Once the courier confirms that the shipment is lost, we will either:
- send a replacement product, or
- issue a refund at our discretion.
10. Policy Updates
Stay Tuned Bikes Online reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice. Customers are advised to review this page before placing an order.